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Customer Success - Operations (India Region)
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About the Role
Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform is having a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work. Mercor has thousands of users joining the platform each week to interview for different roles our clients have posted. When they run into issues or have questions and reach out for help, you will be responsible for giving them a speedy and delightful experience. You will work directly with our engineering team, triaging and investigating bug reports so being super savvy with modern websites and issues SaaS-type applications run into will come in handy.
What You'll Do
- Respond to support requests from Mercor’s talent pool who have a question or issue applying for roles on our platform
- Triage and investigate talent-reported issues. Identify redundancies and plan-execute-monitor day to day talent success workflows for improving experience for our talent where it matters the most.
- Proactively identify and document recurring user pain points/issues, sharing actionable insights with product and engineering teams to reduce support volume and improve self-serve experiences
- Build talent-facing documentation to answer common questions we get in our support queue
- Advocate for our users internally—help shape the product by championing their feedback and needs.
- Maintain enthusiasm and positivity while writing replies in near-perfect English
You're a Good Fit If You
- 1–3 years of experience in customer success, operations, or product support in a SaaS or marketplace environment
- Strong communication and problem-solving skills, with a proven ability to de-escalate issues and keep users happy.
- Experience using a support platform (like Zendesk, Intercom, Help Scout, Freshdesk, Crisp)
- Natural product intuition—you notice friction points, think through solutions, and can articulate them clearly to non-support teams
- Comfort working cross-functionally to drive resolutions through process or product improvements rather than manual fixes
- At Mercor, we recognize that exceptional ability comes in all forms, a core philosophy on which we built our platform. Because of this, we welcome candidates from diverse backgrounds with unique experiences and transferable skill sets, even if they don't meet all the preferred qualifications listed above.
Role Highlights
Pay & Payout
Independent contractor engagement. Apply via the link below - Mercor handles onboarding and pays weekly via Stripe or Wise.
Common Questions
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