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ServiceNow Engineer(CSM)

per hour

Contractor Hybrid Last verified 21 Jul 2026

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About the Role

We are seeking a Senior Software Engineer specializing in ServiceNow Customer Service Management (CSM) to design, develop, integrate, and support customer and business-service workflows. The role will enable scalable case management, customer operations, invoice-processing experiences, service portals, workspaces, integrations, automation, and AI-enabled customer service.

What You'll Do

CSM Solution Engineering
Design and configure CSM case management, customer and consumer models, entitlements, agreements, SLAs, assignment, routing, and escalation workflows.
Develop CSM Workspace, portals, catalogs, playbooks, notifications, knowledge, and digital service experiences.
Build scoped-application components using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Flow Designer, and Integration Hub.
Invoice Processing & Enterprise Integrations
Design workflows supporting invoice requests, exceptions, approvals, status visibility, customer communications, and operational handoffs.
Integrate CSM with finance, ERP, CRM, identity, document, notification, and other enterprise platforms using secure APIs and MID Server patterns.
Support data migration, customer master alignment, transform maps, reconciliation, testing, releases, and production stabilization.

You're a Good Fit If You

Required skills: ServiceNow, ITSM, Glide Script
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
8-10 years of ServiceNow experience, including substantial hands-on CSM design, development, integration, and support experience.
Demonstrated experience delivering enterprise customer-service, shared-services, or invoice-processing workflows using Agile/Scrum methods.
Experience partnering with operations, finance, customer service, architecture, security, product, and integration teams.
Behavioral & Team Skills
Strong business acumen and ability to translate business requirements into secure, scalable ServiceNow solutions.
Excellent analytical, troubleshooting, written, verbal, and stakeholder-management skills.
Ability to work across product, engineering, business, security, and operations teams in a matrixed environment.

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Role Highlights

Pay

Pay varies

Contract

Contractor

Location

Hybrid

Pay & Payout

Independent contractor engagement through Turing. Apply via the link below - Turing handles vetting, onboarding and payment.

Common Questions

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Applying takes you to Turing's own website, where the application is completed. We are not a recruiter or employer and do not process applications directly - we may be recorded as the referring source.

Pay varies - Independent contractor engagement through Turing. Apply via the link below - Turing handles vetting, onboarding and payment.

CSM Solution Engineering Design and configure CSM case management, customer and consumer models, entitlements, agreements, SLAs, assignment, routing, and escalation workflows. Develop CSM Workspace, portals, catalogs, playbooks, notifications, knowledge, and digital service experiences.

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