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Customer Success Engineer (India)

$35K
per year
Full-time Remote Last verified 21 Jul 2026
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About the Role

Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform has a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work. Mercor has thousands of users joining the platform each week to interview for different roles our clients have posted. When they run into issues or have questions and reach out for help, you will be responsible for giving them a speedy and delightful experi

What You'll Do

  • Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
  • Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
  • Triage with sound judgment — escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
  • Surface systemic

You're a Good Fit If You

  • Relevant professional experience in this field.
  • Strong written communication skills.
  • Available for the stated weekly commitment.

Role Highlights

Pay
$25K-$35K/yr
Contract
Full-time
Location
Remote
Category
Coding
Posted
5 months ago
Job ID
WE-6057

Pay & Payout

Independent contractor engagement, fully remote. Mercor pays weekly via Stripe or Wise.

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