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About the Role
Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform has a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work. Mercor has thousands of users joining the platform each week to interview for different roles our clients have posted. When they run into issues or have questions and reach out for help, you will be responsible for giving them a speedy and delightful experi
What You'll Do
Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
Triage with sound judgment - escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
Independent contractor engagement, fully remote. Mercor pays weekly via Stripe or Wise.
Common Questions
Mercor has a reliability rating of very reliable based on the listings we track, with an onboarding time of 1-3 weeks (interview + assessment + trial). See our full Mercor review for the details behind that rating.
Applying takes you to Mercor's own website, where the application is completed. We are not a recruiter or employer and do not process applications directly - we may be recorded as the referring source.
$25K-$35K/yr - Independent contractor engagement, fully remote. Mercor pays weekly via Stripe or Wise.
Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects. Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior. Triage with sound judgment - escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
