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211 Specialist
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About the Role
Time Commitment: 10-20 hours/week, short-term project micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.
What You'll Do
- Review sample questions and flag any that don’t sound like what real callers ask.
- Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
- Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
- Share clear written feedback with the project team, working asynchronously.
You're a Good Fit If You
- Required skills: Information and referral, Active listening and crisis intervention, Community resource databases, Needs assessment, Public benefits knowledge, Call center experience
- Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
- 1+ years of regular, high-volume public contact (phone, chat, or in person)
- Working knowledge of public benefits and community resources
- US-based
- Able to start quickly and commit 10-20 hours/week
- Clear, precise writing
- Experience with crisis intervention or needs assessment
- Experience using community resource databases
Role Highlights
Pay & Payout
Engaged directly through micro1. Apply via the link below - micro1 handles onboarding and payment.
Common Questions
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